Problems with Norton Antivirus (read this)

Greetings Richard,

You had recently contacted us for assistance regarding your Norton/Symantec product. This e-mail is a follow-up to the previous e-mail sent by us regarding the resolution of the issue you faced with your Norton/Symantec Product. Please let us know if this issue has been resolved to your satisfaction.
If the problem still persists, we are always here to assist you.
Thanks and regards,
Symantec Authorized Technical Support
From: "Customer Service" <customerservice@symantec.iseva.net
Reply-To: "Customer Service" <customerservice@symantec.iseva.net>

my Response---------------------------------------------------------------

My issue is not in the least solved and I've given up on using your product. Please understand I only want to protect my computer. I wasn't looking for computer technician classes. I've logged in over 15 hours, well over in fact, trying to get Norton to work properly. The fact is that Norton is perhaps the most well known Internet Security Company in the world. But I regret to say I'd never recommend it to my worst enemy. I've never heard of having to install and uninstall, running a uninstall tool, changing my registry, rebooting, and so on all just to get some crappy software to run properly.
Now it looks as if I have to jump through more hoops to get a damn refund. I live in Japan, bought it online. Now why can't I just have my credit card refunded?
I wish someone at Norton could make my life easy for once.

Sincerely,


Richard Dueber


Norton's final solution--------------------------------------------------


Dear Mr. Dueber,

Refund Notice
Thank you for your request for a refund for order. A refund in the amount of $46.98 has been posted to the account used to place your order. The credit was posted on 31-JAN-07. It may take 5-7 days until your bank posts this refund. Due to billing cycles, the refund may appear on a later statement than your original order. Look for "DR*Symantec" as the merchant on your account statement. For any further questions concerning your Symantec Store.

Sincerely,

Customer ServiceSymantec